Returns and Refund Policy

Refund Policy

3Dennis aims for complete customer satisfaction. If you receive a defective product, we will replace it at no cost. Customers must contact us within 7 days of receipt with defect details and photos. Upon confirmation, we will send you a replacement product at no extra charge.

Return Policy

Customers unsatisfied with their purchase may return items within 14 days of receipt. Return shipping costs are the customer's responsibility. Products must be in original condition and packaging. After receiving and inspecting the returned product, we will refund the purchase amount within 14 days.

Exceptions

Custom or personalised items are excluded from returns unless defective.

How to Return

1. Contact us via email or phone to notify us of your return
2. Wait for our confirmation and return instructions
3. Pack the product carefully in the original packaging
4. Send the product to the specified address
5. After receipt and approval, you will receive your refund within 14 days

Contact Information

For questions or complaints:

• Address: Van Lochemstraat 224, 7511PM Enschede, Nederland
• Email: legal@3dennis.com
• Phone: +31 6 20609040

We aim to address complaints within 5 business days.

3Dennis reserves the right to modify this policy at any time, with changes clearly communicated on our website.